# Getting Help

{% hint style="danger" %}
Beware of **phishing attempts** and emails **impersonating the team** at Blocksscan <img src="/files/b7kGnzpn8QUlD9WP4F8g" alt="" data-size="line"> Take note of our official support and communication channels as below.
{% endhint %}

The best way to reach out to us regarding general inquiries, advertising, updating token information, and API technical support.

Keep in mind that as a block explorer service, we **cannot cancel, refund or reverse transactions** as we do not process them.

If your issues are related to transactions, you may find helpful articles over at the [**BlocksScan Information Center.**](https://www.xdc.dev/blocksscan)

> Reach out to us via a [**support ticket.**](https://blocksscan.io/#support)

## <img src="/files/eHNR0J9JL744KsEqD62Q" alt="" data-size="line"> Twitter <a href="#twitter" id="twitter"></a>

For general updates, new feature releases and community support, keep in touch with us via Twitter.

> Follow us on [**Twitter.**](https://twitter.com/blocksscan)

## <img src="/files/tKMPfwSmSjNnOAXsssyB" alt="Blocksscan Blogs" data-size="line"> Blocksscan Blogs

For general updates, new features releases and community support, checks out our blogs.

> Check BlocksScan's [latest blogs](https://www.xdc.dev/blocksscan).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.blocksscan.io/support/getting-help.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.